Milford Memorial Hospital Guest Services Agent George Ehrmann of Milford successfully completed the Alfus Patient Advocacy Certificate Program through the University of Miami’s Division of Continuing & International Education.
Ehrmann is Bayhealth’s first certified Patient Advocate. Patient Advocates help families and patients navigate the complex health care system so that they receive the best care possible.
“I enrolled in the program so I can be there to help patients and their families better understand all of the changes in the health care system,” he said.
A Bayhealth employee for nearly seven years, Ehrmann began as an Environmental Services Operating Room Cleaner on the 3 – 11 shift before transferring to Guest Relations after six months. As the Guest Services Agent at Milford Memorial, Ehrmann is often the first person patients, visitors, employee and physicians see as they enter the main lobby of the hospital. In this role, Ehrmann assists patients get to the right location for their test or procedure, and helps visitors locate the room of the patient they came to visit, where the class is they signed up for, and many other needs.
Ehrmann serves on Bayhealth’s Arts and Entertainment Committee and is his department’s Safety Officer. A trained facilitator for Bayhealth, Ehrmann is currently involved in developing Phase II of Planetree (a patient-centered model of care adopted by Bayhealth) training for patients and physicians. When not working at the hospital, Ehrmann is a patient advocate for his parents, who live with him. In his spare time, he enjoys gardening and is also a realtor in the Milford area.