Capping off a week of nursing recognition during National Nurses Week, Bayhealth announced its Nurses of the Year last week.
Pamela James, BSN, is Nurse of the Year for Bayhealth Milford Memorial. James will become a nominee for the Delaware Excellence in Nursing Practice Awards, given by the Delaware Nurses Association each year to the top nurse in Delaware. The Bayhealth Nurse of the Year will also attend the National Magnet Conference this October in Baltimore, Maryland.
Under James’ leadership, the 3-East Medical Surgical Unit has achieved 100 percent compliance with “core measures” on clinical quality, and patient satisfaction scores have climbed steadily. Pamela James has been the driving force behind these achievements, with her emphasis on hourly rounding on patients, to ensure they receive the care they deserve.
“Pam deserves (Nurse of the Year) for many reasons, including her commitment to our patients and to their outcomes. As a certified Medical Surgical Nurse, Pam has been able to lead her unit in dealing with a medically complex patient population,” said Bayhealth Milford Memorial
3-East / 3-South Medical-Surgical Unit Nurse Manager Dianne Varanko, RN, MSN.
According to Varanko, Pamela James is a ‘true leader’ who inspires her entire unit to excel and to consider the Medical-Surgical Unit’s success as a personal challenge.
James has also led her unit through several changes including a new patient discharge process. With the new Patient Call Manager system which James helped to implement, all patients are contacted within 48 hours after their discharge to ensure they are receiving the follow up care they need and have their questions answered.
“Pam has been the anchor that keeps everyone on track with the new discharge process. Pam ensures follow-up appointments are made and patients understand their post-discharge treatment plan. Our patient satisfaction scores have improved and fewer patients need to be readmitted as a result of Pam’s leadership,” said Varanko.
Pamela James’ Nurse of the Year Award is another achievement in a distinguished career that began 24 years ago when she first joined Milford Memorial as a nurse in the 2-East Medical Surgical Unit. James earned her Bachelor of Science in Nursing from Wilmington University. She is also active in professional organizations such as the American Nursing Association.
“I want to thank all of my colleagues for all of their support each day. They have helped us make a difference for so many patients and for that, I’m truly grateful,” said James.
Other Nurse of the Year nominees from Milford Memorial Hospital include Al Vayada, BSN, RN, and Janelle Hobbs, RN. The Bayhealth Nurse of the Year Award recognizes nurses who consistently promote, excel, and exemplify a positive approach to the nursing profession.