On the evening of Tuesday, September 4 residents of Milford that use Verizon for landline and wireless services experienced outages that lasted around 7 hours. Lee Gierczynski, Manager of Media Relations for Verizon Wireless, stated that a roof leak at one of Verizon’s network facilities in New Castle, Delaware was responsible for the outages experienced across lower Delaware on Tuesday.
The leak caused by severe storms that came through the area earlier today, damaged a piece of equipment that transports voice services across various circuits that connect through that equipment. The damage occurred around 4:20 pm and affected primarily Verizon landline and Verizon Wireless customers in Kent and Sussex counties and parts of Chester County in Pennsylvania.
“Repairs technicians have been working to move all voice traffic off of the damaged equipment and migrate it to new equipment at the facility,” commented Mr. Gierczynski on Tuesday night. “The technicians have completed the installation of the new equipment and are currently testing it. Voice services for both landline and wireless customers are expected to start restoring within the next couple of hours.”
Late Tuesday evening, around 11:30pm, landline and wireless services began to be restored to customers in lower Delaware. Verizon customers still experiencing problems with their service are encouraged to call 1-800-verizon.