New Ambulance Company Opens in Milford


Screen Shot 2015-03-10 at 1.19.20 PMBy Terry Rogers

Newlyweds Andrew and Michelle Neilio say that it had been a dream of theirs to open an ambulance company for some time, and they achieved that dream when they opened ATC Medical Transport early this year. The couple, who have more than twenty years of critical care experience, are excited to launch their new company in Milford. As professionals in intensive care, the Neilio’s say that they have focused their career on helping those in the community who were injured or ill and an ambulance company was the perfect next step for them.

“This was really a multi-step process,” Mr. Neilio said. “I actually worked for a private ambulance company out-of-state for several years and absolutely loved every aspect of it. After several years, Michelle and I decided to obtain our MBA degrees with a focus in Healthcare Administration and many of our class projects were devoted to the financial and business aspects of a fictitious business. We opted to look into a private ambulance provider service and that really helped us lay the groundwork and foundation for our business model.”

The company focuses on critical care transports, moving patients between hospitals for specific treatments that may not be available at the hospital where they are being treated. The company provides the ambulance as well as a registered nurse specially trained in critical and emergency care so that the patient receives a continuum of care.

“Our company motto is ‘we are an intensive care on wheels,’” Mr. Neilio said. “Our fleet is relatively small right now, but we do hope to expand. We want to do so as the market demands so that we can keep our costs down, savings we can pass along to our customers.”

Mr. Neilio said that Milford was an easy choice to locate the new company. The central location and close proximity to major highways was a definite advantage. He said that the quick and easy access Milford offers to most of the hospitals in lower Delaware was another reason the couple chose Milford.

Mrs. Neilio grew up in lower Delaware while Mr. Neilio is originally from New Jersey. Mr. Neilio says that he moved to Delaware to see if he could tell the difference between beaches on the Jersey shore and those in Delaware. He jokes that he never left once he arrived in lower Delaware. The couple met while working in the ICU of a local hospital where they were both working as registered nurses and married on December 13, 2014.

Mr. Neilio says that ACT Medical Transport takes almost all types of insurance and are able to provide same-day service, typically within the hour for emergency transport. The name “ACT” stands for “around-the-clock” as they provide transportation and nurse service 24 hours per day, seven days per week. The company also offers personal request transportation for individuals who need a stretcher and they travel to all surrounding states and major city hospitals. Anyone who needs critical care transportation should call their dispatch coordinators at 302-265-6269 who will guide them in choosing the right transport.