City of Milford Residents to Receive Survey

Terry RogersGovernment, Headlines

by Terry Rogers


Randomly selected residents will receive quality of life online surveys to provide information to city leaders.

City of Milford officials are pleased to announce they will be conducting a comprehensive quality of life survey this month. The survey will be available online for randomly selected residents and soon after, all residents will be able to complete the survey by visiting

“We’re very excited to be conducting this survey,” says Mark Whitfield, City Manager. “This survey will help City staff and Council identify priorities for the community and improve the quality of life in Milford.”

For the past few weeks, ICMA Fellow Melody Barger has been working with independent consultant, Polco to develop the survey. The instrument, known as The National Community Survey™, allows the City to compare results and benchmark residents’ opinions against other communities across the country. The survey will include questions about quality of life, important characteristics of community, services provided by Milford and priorities for the future. The survey will be available online in English and Spanish.

Mayor Archie Campbell hopes all residents will participate in this survey saying, “Milford is a great community and the results will help to create a better City.  I encourage everyone living in Milford to take the survey and help us chart our community’s future.”

Residents with questions about the survey may contact the City by phone at 302.422.1111 ext. 1215, by email at [email protected] or by visiting

The NCS was among the first scientific surveys developed to gather resident opinion on a range of community issues, and has been used in more than 350 jurisdictions across 46 states. The NCS is a cost-effective survey of resident opinion and an important benchmarking tool that allows for comparison among communities. Communities using The NCS have reported that the tool improved service delivery, strengthened communications with community stakeholders and helped leaders identify clear priorities for use in strategic planning and budget setting. The NCS is the only resident survey endorsed by the International City/County Management Association and the National League of Cities.

Polco was developed to quickly deploy and analyze surveys online, providing the agility to gather critical information from community stakeholders throughout the nation. We have created tools for governments, economic development organizations and nonprofits to measure community livability. Respondents to The NCS are asked to join the City’s Polco panel to see the survey results and continue to engage with the city on future research.

The City of Milford, incorporated in 1807 and located in Kent and Sussex Counties along the Mispillion River, is home to 10,000+ year-round residents, 500+ retail businesses and non-profits, local restaurants, parks, trails, small town events, major healthcare providers, an historic shipyard, and its own school district.  Known throughout the state as River Town, Art Town, Home Town, the City celebrates the beauty of its natural resources, the ingenuity of its people and its commitment to quality of life.

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