City of Milford Celebrates Public Power, Customer Service Week

Terry RogersGovernment, Headlines, Milford Headline Story

The City of Milford will celebrate both Public Power and Customer Service Appreciation Week

The City of Milford is celebrating Public Power Week (#PublicPowerWeek), Oct. 1-7, along with more than 2,000 other community-owned, not-for-profit electric utilities that collectively provide electricity to 49 million Americans.

“Public Power Week celebrates the community-owned electricity that the City of Milford provides to our residents and businesses,” said Anthony Chipola, Electric Director. “Public power puts the people of Milford first, and Public Power Week gives us the chance to emphasize the advantages of locally grown, locally owned power to our citizens.”

Today the City of Milford has two substations and nine primary power feeders. It serves 6,948 residential customers and 1,432 commercial and industrial customers.

“Our service is reliable and safe, and we take pride in serving our friends and neighbors,” said Chipola.  “The City of Milford Electric Division is proud to serve the community’s residents and commercial customers.”

Check out the City of Milford’s Public Power Week video here:

The City of Milford is also celebrating National Customer Service Week, Oct. 2-6.  The theme of this year’s National Customer Service Week is “You Make the Magic Happen” to emphasize the role of today’s Customer Service Representative and how “magical” the experience can be if you have all the right elements in place.

Having the passion to serve Milford’s customers by supporting the City’s efforts to deliver safe and reliable power, clean drinking water, sanitary wastewater and solid waste collection and disposal by maintaining a positive attitude when facing adversity, are personal goals of every Customer Service Professional in the City of Milford.

“We celebrate National Customer Service Week to recognize the phenomenal job that our Customer Service Professionals do fifty-two weeks a year and because they understand their significance to the City of Milford,” said Louis Vitola, Finance Director.  “We applaud the value of the friendly, face-to-face, personal service our Customer Service Professionals eagerly provide to residents, property owners, businesses, and industries within our City by constantly looking for ways to assist and improve.”

Public Power Week is an annual national event coordinated by the American Public Power Association in Washington, D.C. The American Public Power Association is the voice of not-for-profit, community-owned utilities that power 2,000 towns and cities nationwide. The Association represents public power before the federal government to protect the interests of the more than 49 million people that public power utilities serve, and the 93,000 people they employ. It advocates and advises on electricity policy, technology, trends, training, and operations. Its members strengthen their communities by providing superior service, engaging citizens, and instilling pride in community-owned power.

National Customer Service Week was first championed by the International Customer Service Association in 1984, proclaimed a National Event by Congress in 1992, and is now celebrated the first full week of October every year.

The City of Milford, incorporated in 1807 and located in Kent and Sussex Counties along the Mispillion River, is home to 11,000+ year-round residents, 500+ retail businesses and non-profits, local restaurants, parks, trails, small town events, major healthcare providers, an historic shipyard, and its own school district.  Known throughout the state as River Town, Art Town, Home Town, the City celebrates the beauty of its natural resources, the ingenuity of its people and its commitment to quality of life.

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